Refund Policy

• A video that fails or is refused by a safety filter costs nothing: its credits come back automatically.
• Credit packs are one-time purchases and are final once paid, because credits can be used straight away.
• We always fix a payment whose credits never arrived, a duplicate charge, or a charge caused by our mistake.
• Your mandatory consumer rights where you live are never affected.

If a video fails to generate, times out, or is refused by the safety filters of the AI model, the credits for it return to your balance automatically. You do not need to contact us, and the failed video does not count against you.

Credits are spent only on videos that finish. A finished video that does not look the way you hoped is not a failed generation; see “Photos that work best” on the home page for how to get the closest likeness.

Every credit pack is a single payment for a fixed number of credits. Credits are added to your account within seconds of payment and can be used at once, so all purchases are final. We do not refund unused, partly used, or expired credits, or a change of mind after buying.

Purchased credits are valid for 12 months from the date of purchase. Credits that expire are not refunded.

There are no subscriptions, so there is nothing to cancel: you are only charged when you buy a pack.

Email support@aidimedimebaby.app from your account email and we will put it right in any of these cases:

• Your payment succeeded but the credits never reached your account: we add them, or refund the payment in full.
• You were charged twice for the same pack: we refund the duplicate charge.
• You were charged because of a clear error on our side: we refund the charge.

There are no free sign-up credits. Credits we add as a goodwill gesture, or return after a failed video, have no cash value and cannot be refunded.

Nothing in this policy limits a refund, cancellation, or withdrawal right you have under mandatory consumer protection law where you live. If such a right applies to you, email support@aidimedimebaby.app and we will honor it.

Payments are processed by Waffo Pancake, which acts as the merchant of record for your purchase. Approved refunds go back to the original payment method through Waffo Pancake and usually appear within 5–10 business days, depending on your bank.

When a purchase is refunded, the credits it added are removed from your balance.

Please email us before you open a dispute with your bank or card issuer. Most billing problems are faster to fix directly. If a chargeback is opened, we may pause the account and hold its unused credits while the dispute is open.

Questions about a charge or a refund: support@aidimedimebaby.app. Include the email on your account and the date of the purchase.